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3. You can drag existing contacts from the Contact List into the group or use the
Communicator Search feature to find users and add them to the group.
Add Public Instant Messaging Contacts
If your organization is configured to support public instant messaging (IM) connectivity, you can add
instant messaging contacts from AOL, Yahoo, MSN, and the Windows Live™ network of Internet
services to your Office Communicator Contact List. When you add a public instant messaging contact,
you can communicate with the contact using instant messaging. Communicator Calls, Video Calls, and
Audio\Video conferencing, however, are not supported with public instant messaging contacts.
The best practice for adding a public instant messaging contact is to add the contact using the Outlook
Contacts folder. When you add a public instant messaging contact using the Outlook Contacts folder,
you can add home, mobile, and other phone numbers for the contact, so you can use Communicator’s
click-to-call feature to call the contact on his or her home, mobile, or work phone number.
To add a public instant messaging contact to your Contact List
1. If you do not know the IM address of the contact you want to add, contact them by phone
or e-mail to get the address.
2. Open the Contacts folder in Office Outlook, and then click the New button.
3. Enter a name for the contact in the Full Name box. The Company, Job title, and File as
boxes are optional.
4. Under Internet, enter an e-mail address if you have one for the contact, and then ensure
that you fill in the following boxes:
Display as. In this box, type the name that you want to appear in the Office
Communicator Contact List.
IM address. In this box, type the IM address of the contact. If this box is not filled in,
you cannot add the contact to the Office Communicator Contact List.
5. Enter phone numbers for the contact. Use the E.164 format to ensure the number will
work. The E.164 format includes the country code, area code, and local number. You do
not need to format the number. A number in the U.S. for example, might look like this:
14255555555, where 1 is the country code, 425 is the area code, and 5555555 is the local
number.
6. Save the contact.
7. Open Office Communicator and then type the name you entered into the Display as box
in Office Outlook into the Search box. The contact name appears in the Search Results
pane.
8. Drag the contact from the Search Results pane into a group in the Contact List. You can
now have IM conversations with the contact. You can also click the phone button to
the right of the contact’s name. Communicator calls are not supported for public IM
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